TNPAV Website Privacy Policy:
Effective Date: 7/23/2026 Last Updated: 7/23/2026
TNPAV LLC ("Top Notch," "we," "us," or "our") operates [www.tnpav.com]. This policy explains what information we collect through our website, how we use it, and the choices you have.
We are based in Tempe, Arizona, United States.
1. Information We Collect
Information you give us. Our website has a contact and booking inquiry form. When you use it, we collect the information you enter. That typically means your name, company or organization, email address, phone number, event or project details, and anything else you choose to include in your message.
Information collected automatically. Like most websites, ours records basic technical information when you visit: IP address, browser type and version, device type, operating system, referring page, the pages you view, and the dates and times of your visits. This is collected by our website host, Squarespace, and is used for security, troubleshooting, and understanding general site traffic.
Cookies. Our site uses cookies and similar technologies. Some are strictly necessary for the site to function. Others support analytics. See Section 5 below.
What we do not collect on this website. We do not process payments through this site and never collect or store credit card, debit card, or bank account information here. We do not collect Social Security numbers, government ID numbers, or tax information through this website. We do not collect biometric information. We do not knowingly collect sensitive personal information such as health data, precise geolocation, or information about race, religion, or sexual orientation.
Crew and technician onboarding, including tax forms, payroll details, and certifications, is handled separately and outside of this website. That process is covered by our internal personnel practices, not this policy.
2. How We Use Your Information
We use the information described above to:
Respond to inquiries and provide quotes for audio-visual services
Communicate with you about projects, scheduling, and service delivery
Maintain business records related to clients and prospective clients
Operate, secure, and improve our website
Comply with legal, tax, and accounting obligations
We do not use website inquiry information to build advertising profiles, and we do not run behavioral advertising on this site.
3. How We Share Information
We do not sell your personal information. We have never sold personal information, and we do not share it for cross-context behavioral advertising.
We share information only in these circumstances:
Service providers. We use third-party companies to operate our business. They may access information only as needed to perform services for us:
Provider Purpose Squarespace Website hosting, form delivery, basic site analytics [EMAIL PROVIDER] Business email and correspondence [SMS PROVIDER] (when launched) Text message delivery [ACCOUNTING/BOOKKEEPING] Invoicing and financial records
Professional advisors. Our attorneys, accountants, and insurers, where needed and under confidentiality obligations.
Legal requirements. If required by law, subpoena, court order, or valid government request, or where we believe disclosure is necessary to protect our rights, safety, or property, or that of others.
Business transfers. If TNPAV LLC is involved in a merger, acquisition, or sale of assets, client information may transfer as part of that transaction.
4. Text Messaging (SMS)
The following applies to our SMS program. This program is separate from our website inquiry form, and enrolling requires a specific, affirmative opt-in.
Terms of Service
By opting in to SMS messages from TNPAV LLC, you agree to receive text messages for customer support, service updates, and other communications related to your account.
Consent to receive text messages is not a condition of purchasing any goods or services from TNPAV LLC. You must be at least 18 years old to enroll.
You can cancel the SMS service at any time. Just text STOP. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [SUPPORT EMAIL] or [SUPPORT PHONE].
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
SMS Privacy
TNPAV LLC does not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Cookies and Analytics
Our website uses cookies for the following purposes:
Strictly necessary cookies. These are required for the site to load and function correctly, and cannot be disabled.
Analytics cookies. These help us understand how visitors use the site so we can improve it.
You can control cookies through your browser settings. Blocking all cookies may affect how parts of the site work.
Our site does not respond to Do Not Track browser signals, as no common standard for them has been established.
6. How Long We Keep Information
We keep inquiry and client information for as long as needed for the purpose it was collected, and afterward as required for business records, tax, and legal purposes. In general:
Inquiries that do not become projects: [e.g., 2 years]
Client and project records: [e.g., 7 years, consistent with tax record retention]
SMS opt-in and consent records: retained for the duration of enrollment and for [e.g., 4 years] afterward, as required to demonstrate consent
7. Security
We use reasonable administrative and technical safeguards to protect the information we hold, including access controls and reliance on established service providers with their own security programs. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices and Rights
Regardless of where you live, you may:
Request access to the personal information we hold about you
Request correction of information that is inaccurate
Request deletion of your information, subject to records we are required to retain
Opt out of SMS at any time by replying STOP
Opt out of email by replying to any message asking to be removed
To make a request, contact us at [events@tnpav.com]. We will respond within a reasonable time and may need to verify your identity before acting on a request.
Residents of California, Colorado, Connecticut, Virginia, and other states with comprehensive privacy laws may have additional rights. We honor the requests listed above for all visitors regardless of residency.
9. Children
Our website and services are directed to businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us at [events@tnpav.com] and we will delete it.
10. Third-Party Links
Our website may link to other sites, including venue pages, vendor sites, or social media. We are not responsible for the privacy practices of those sites. Review their policies directly.
11. Changes to This Policy
We may update this policy from time to time. When we do, we will revise the "Last Updated" date above. Material changes will be noted on this page. Continued use of the site after changes take effect means you accept the revised policy.
12. Contact Us
TNPAV LLC
Email: events@tnpav.com Phone: 480-521-2550